When the final charge for your order is more than the original checkout total you may see the remaining balance captured on a second charge. This often results from price adjustments from special requests, items added after placing an order, or item substitutions.
In-app tips may also show up as a separate charge.
Oh no! If an item is missing, damaged or incorrect in your order?
You can request a refund within 7 days of your order. It's our goal to deliver the right items on time, and make your life easier. If there is an issue with an item, please tell us in the shopmeijer app.
The two charges that tend to appear on your account are the pre-authorization charge and the remaining balance charge.
After you have placed your order, a pre-authorization charge is placed on your account. This amount is the expected cost of your order.
If your order’s total exceeds the pre-authorization amount, you will see a separate charge reflected as “Remaining Balance Order #”.
If your order’s final total is lower than the pre-authorization amount, out system will automatically refund the difference. You will only be charged the final total reflected on your receipt from Shipt.
There is another charge that can appear on your account. This is the amount given to your shopper as the optional tip. This will be displayed as “Shipt Gratuity Order #”.